Keep getting logged off

I got logged off even though I was active like 20 times today D: It's so random

That is odd I wonder why that is happing to you.

yeah thatt kept happening to me yesterday!!

muffinatormanic wrote:I got logged off even though I was active like 20 times
today D: It's so random

We've tested your account and we did not get the same result. I suggest that you try to clear you cache. That helps!

That is good Info Joe thanks If that ever happens to me I will do that.

JoeCyBearGuide wrote:

muffinatormanic wrote:I got logged off even though I was active like 20 times
today D: It's so random

We've tested your account and we did not get the same result. I suggest that you try to clear you cache. That helps!

Really ? weird okay I will

I cleared my cache but its still doing the same thing. If I leave for a minute, it logs me out. Is that normal or not?

Yes I think it is because it happened to me once.

Hmmmm.. I believe that is not normal.

Please try to login using a different browser.

Also, try to clear your flash cache. Here's how:
1. While you're in Bearville, right-click anywhere in your screen.
2. Click Settings and then choose the tab that looks like a monitor and an eyeball (Privacy)
3. Click the 'Advanced' button. This would open a new browser tab or browser window.
4. On the newly opened browser tab or window, on the left portion of the page, you will see Table of Contents.
5. Under 'Settings Manager' click the 'Website Storage Settings Panel'.
6. Scroll to find www.bearville.com in the list and click it.
7. Choose 'Delete website'.
8. Click 'Confirm'.
9. Close the web browser
10. Open a new browser window and go back into Bearville.

If you still get the same problem after doing the above instruction/suggestions, please email vwhelp@buildabear.com so we can further investigate your account. I am sorry for the inconvenience, Muffin.

JoeCyBearGuide wrote:Hmmmm.. I believe that is not normal.

Please try to login using a different browser.

Also, try to clear your flash cache. Here's how:
1. While you're in Bearville, right-click anywhere in your screen.
2. Click Settings and then choose the tab that looks like a monitor and an eyeball (Privacy)
3. Click the 'Advanced' button. This would open a new browser tab or browser window.
4. On the newly opened browser tab or window, on the left portion of the page, you will see Table of Contents.
5. Under 'Settings Manager' click the 'Website Storage Settings Panel'.
6. Scroll to find www.bearville.com in the list and click it.
7. Choose 'Delete website'.
8. Click 'Confirm'.
9. Close the web browser
10. Open a new browser window and go back into Bearville.

If you still get the same problem after doing the above instruction/suggestions, please email vwhelp@buildabear.com so we can further investigate your account. I am sorry for the inconvenience, Muffin.

I have clicked the eye with the moniter on it but i dont see advanced anywhere

happens to me to D: i'll try what you said Joe^^

Doesn't happen to me