vw help?

Well, something happened in a trade and I reported this player. After like a week I e-mailed vw and they never replyed. When they did reply they told me they got my item back, but the item that they put in my account wasn't even mine! I e-mailed them again saying that wasn't my item and once again they are not replying. What is going on?

It's been a week and no reply!

Yeah I mailed something to them about my missing ear buds, no reply yet!

honeydew wrote:Yeah I mailed something to them about my missing ear buds, no reply yet!

I know, but what makes me mad is that they keep putting items that aren't mine in my account

well the reason i think it takes more than a week to reply is cause they get lots of emails every day so i think its best to be patient

@Crystal@ wrote:well the reason i think it takes more than a week to reply is cause they get lots of emails every day so i think its best to be patient

its been almost 2 weeks and I keep getting items that aren't mine. It's like they aren't even listening to what I'm saying. I told them what I lost but they are still giving me items that do not belong to me.

JanetBear wrote:

@Crystal@ wrote:well the reason i think it takes more than a week to reply is cause they get lots of emails every day so i think its best to be patient

its been almost 2 weeks and I keep getting items that aren't mine. It's like they aren't even listening to what I'm saying. I told them what I lost but they are still giving me items that do not belong to me.

Items that don't belong to you
Like what?

well it takes some time for them to replay
once, i even had to wait 3 weeks

I think what she is trying to say is, when they reply, or give her her item back, its not the one that the person took. Its one they tried to replace. Its kind of weird though that they just wouldnt go to their account and get it out and give it to the orignal owner. Like I had got scammed like a year ago, someone took my bunny ears (oringal color, not that puke brown, like light coffee ) And then they gave me it back but it wasnt what they took, it was the new version, the very funky version... -_-

JanetBear wrote:Well, something happened in a trade and I reported this player. After like a week I e-mailed vw and they never replyed. When they did reply they told me they got my item back, but the item that they put in my account wasn't even mine! I e-mailed them again saying that wasn't my item and once again they are not replying. What is going on?

It's been a week and no reply!

tweety9102 wrote:I think what she is trying to say is, when they reply, or give her her item back, its not the one that the person took. Its one they tried to replace. Its kind of weird though that they just wouldnt go to their account and get it out and give it to the orignal owner. Like I had got scammed like a year ago, someone took my bunny ears (oringal color, not that puke brown, like light coffee ) And then they gave me it back but it wasnt what they took, it was the new version, the very funky version... -_-

The Bear Patrol investigates all your reports, if in case you have any appeal or complaints with regards to their response, feel free to write us back. However, we request for your patience as we receive a lot of emails and it may take a while to process your request.

tweety9102 wrote:I think what she is trying to say is, when they reply, or give her her item back, its not the one that the person took. Its one they tried to replace. Its kind of weird though that they just wouldnt go to their account and get it out and give it to the orignal owner. Like I had got scammed like a year ago, someone took my bunny ears (oringal color, not that puke brown, like light coffee ) And then they gave me it back but it wasnt what they took, it was the new version, the very funky version... -_-

that is what I am trying to say.

JoeCyBearGuide wrote:

JanetBear wrote:Well, something happened in a trade and I reported this player. After like a week I e-mailed vw and they never replyed. When they did reply they told me they got my item back, but the item that they put in my account wasn't even mine! I e-mailed them again saying that wasn't my item and once again they are not replying. What is going on?

It's been a week and no reply!

tweety9102 wrote:I think what she is trying to say is, when they reply, or give her her item back, its not the one that the person took. Its one they tried to replace. Its kind of weird though that they just wouldnt go to their account and get it out and give it to the orignal owner. Like I had got scammed like a year ago, someone took my bunny ears (oringal color, not that puke brown, like light coffee ) And then they gave me it back but it wasnt what they took, it was the new version, the very funky version... -_-

The Bear Patrol investigates all your reports, if in case you have any appeal or complaints with regards to their response, feel free to write us back. However, we request for your patience as we receive a lot of emails and it may take a while to process your request.

ok

They probably get TONS of mail everyday and they have to answer it all! The best thing is to be paicent and wait for their reply

yeslike sammi said they do sometime's it takes a while for them to get back to you or if you need help as a Cybearguide here on the forum

JanetBear,

Please let us know if your item is back

colinpink wrote:JanetBear,

Please let us know if your item is back

Nope, its not back

Let me give you some tips on reporting missing items or unfair trades. Our Bear Patrol is currently investigating accounts to make sure that it is valid. Just click the link for more info: http://www.bearvilleguide.com/questions-f114/invalid-trade-and-missing-items-t42625.htm

Oh!! Okay Niki!! Thanks for the inof

A officer can lock this, I got my item back.

I'm glad you got it back!

CarolinaApril53 wrote:I'm glad you got it back!

thanks
I thought I would never get it.