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Post by Abbe2hip on Fri Aug 21, 2009 9:46 pm

Hi,

I wonder if you can help me...my friend bought my sister and I a bear over the internet,But now the codes are not working...well it does work..but they ask me for my bear's name as it appears on the birth certificate,and its blank.Please help..Thanks Please Help...?? 465488
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Post by Mimi300 on Sat Aug 22, 2009 2:12 am

i wish i could but i cant Please Help...?? Icon_razz
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Post by NikiCyBearGuide on Sat Aug 22, 2009 2:19 am

Hi! Sorry for the inconvenience that may have caused you.
Just visit your local Build-A-Bear Workshop store and bring your furry friend and receipt (if ever you have one) with you to have your Birth Certificate reprinted. Please Help...?? 465488
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Post by DoLi on Sat Aug 22, 2009 2:20 am

i wish i could too
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Post by ashleyzerobear44 on Sat Aug 22, 2009 2:21 am

Try doing what Niki said Please Help...?? Icon_razz.
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Post by JeannaBearFun on Sat Aug 22, 2009 2:22 am

I'm not a CyBearGuide but..

If you just got it today or yesterday, your gonna have to wait 24-48 hours for the code to be registered. Please Help...?? 465488 I know because this has happened to me too, and we called the workers. Please Help...?? 465488

If this is what happened you should wait the number of hours. Please Help...?? 465488
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Post by Abbe2hip on Sat Aug 22, 2009 2:24 am

NikiCyBearGuide wrote:Hi! Sorry for the inconvenience that may have caused you.
Just visit your local Build-A-Bear Workshop store and bring your furry friend and receipt (if ever you have one) with you to have your Birth Certificate reprinted. Please Help...?? 465488

Thats the problem..I do not have a store close by to me...my friend bought it for us over the internet.
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Post by Abbe2hip on Sat Aug 22, 2009 2:25 am

JeannaBearFun wrote:I'm not a CyBearGuide but..

If you just got it today or yesterday, your gonna have to wait 24-48 hours for the code to be registered. Please Help...?? 465488 I know because this has happened to me too, and we called the workers. Please Help...?? 465488

If this is what happened you should wait the number of hours. Please Help...?? 465488

Hey..Thanks...did it also ask you for the furry friends name??
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Post by NikiCyBearGuide on Sat Aug 22, 2009 2:35 am

You can email our Guest.Services@buildabear.com or through phone: 1-877-789-BEAR (2327)

When you email our guest services, please include the following:

Animal Name/Type:
Receipt Code:
Date Purchased:
Stuff fur Stuff number:
Order Number:

I hope this can help you Please Help...?? 465488


Last edited by NikiCyBearGuide on Sat Aug 22, 2009 2:42 am; edited 2 times in total
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Post by Abbe2hip on Sat Aug 22, 2009 2:37 am

NikiCyBearGuide wrote:You can email our Guest.Services@buildabear.com or through phone: 1-877-789-BEAR (2327)

When you email our guest services, please include the following:

Animal Name/Type:
Receipt Code:
Date Purchased:
Stuff fur Stuff number:
Order Number:

I hope this can help you Please Help...?? 465488

Thanks...Will Email them! Please Help...?? 465488 Thanks for your help.
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Post by JeannaBearFun on Sat Aug 22, 2009 2:39 am

Abbe2hip wrote:
JeannaBearFun wrote:I'm not a CyBearGuide but..

If you just got it today or yesterday, your gonna have to wait 24-48 hours for the code to be registered. Please Help...?? 465488 I know because this has happened to me too, and we called the workers. Please Help...?? 465488

If this is what happened you should wait the number of hours. Please Help...?? 465488

Hey..Thanks...did it also ask you for the furry friends name??
No. lol. Please Help...?? Icon_razz
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Post by NikiCyBearGuide on Sat Aug 22, 2009 2:42 am

Abbe2hip wrote:
If this is what happened you should wait the number of hours. Please Help...?? 465488

Hey..Thanks...did it also ask you for the furry friends name??
Is your code working?
What happens when you enter your code in the game? Did they asked you to select a furry friend from the list?

I'm asking this so we can figure out the problem Please Help...?? 465488
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Post by rebecca2hip168 on Sat Aug 22, 2009 2:42 am

Edited content/Mandymagnificent
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Post by Abbe2hip on Sat Aug 22, 2009 6:40 pm

NikiCyBearGuide wrote:
Abbe2hip wrote:
If this is what happened you should wait the number of hours. Please Help...?? 465488

Hey..Thanks...did it also ask you for the furry friends name??
Is your code working?
What happens when you enter your code in the game? Did they asked you to select a furry friend from the list?

I'm asking this so we can figure out the problem Please Help...?? 465488

The code works...But there is no list of furry friends...they just ask for the name of the furry friend..would you like me to post an image???
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Post by JoeCyBearGuide on Sun Aug 23, 2009 3:18 am

Abbe2hip wrote:
NikiCyBearGuide wrote:
Abbe2hip wrote:
If this is what happened you should wait the number of hours. Please Help...?? 465488

Hey..Thanks...did it also ask you for the furry friends name??
Is your code working?
What happens when you enter your code in the game? Did they asked you to select a furry friend from the list?

I'm asking this so we can figure out the problem Please Help...?? 465488

The code works...But there is no list of furry friends...they just ask for the name of the furry friend..would you like me to post an image???

Yes Abbe2hip, please do post an image of it. That would be really helpful.

If you are using an "Open Certificate", after entering the code, a box with a list of furry friends will appear, and and another box at the bottom where you can type in your desired name for the furry friend you've selected.

What type of bear are you trying to bring to life in the game by the way?
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Post by Abbe2hip on Fri Aug 28, 2009 11:42 pm

JoeCyBearGuide wrote:
Abbe2hip wrote:
NikiCyBearGuide wrote:
Abbe2hip wrote:
If this is what happened you should wait the number of hours. Please Help...?? 465488

Hey..Thanks...did it also ask you for the furry friends name??
Is your code working?
What happens when you enter your code in the game? Did they asked you to select a furry friend from the list?

I'm asking this so we can figure out the problem Please Help...?? 465488

The code works...But there is no list of furry friends...they just ask for the name of the furry friend..would you like me to post an image???

Yes Abbe2hip, please do post an image of it. That would be really helpful.

If you are using an "Open Certificate", after entering the code, a box with a list of furry friends will appear, and and another box at the bottom where you can type in your desired name for the furry friend you've selected.

What type of bear are you trying to bring to life in the game by the way?

Hey...Here is a pic...This happens to me after I enter my ID and keycode. I have a honey cub bear...but last time when I bought a bear I got the Champ bear..but when I took it online...I could choose anyone...but this time it keeps asking me for the name.I typed in honey cub bear..and then they say its an invalid bear name.
Please Help...?? 5p2arq
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Post by NikiCyBearGuide on Sun Aug 30, 2009 4:15 am

Do you have your furry friend's birth certificate? You should receive a birth certificate when you got your bear delivered. On that birth certificate, you will find your furry friends name.

Just in case you cannot find your birth certificate, you can email our vwhelp@buildabear.com and provide the following information:

Animal ID:
Keycode:
Receipt Code:
Order Number:
Date of Purchase:

We need these information so we can validate your furry friend and be able to bring them online. Please Help...?? 465488
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