Please Help...??
+4
DoLi
NikiCyBearGuide
Mimi300
Abbe2hip
8 posters
Bearville Guide Forum :: All About Bearville :: Official CyBearGuide Section :: Questions :: Archives (Questions for CBGs)
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Please Help...??
Hi,
I wonder if you can help me...my friend bought my sister and I a bear over the internet,But now the codes are not working...well it does work..but they ask me for my bear's name as it appears on the birth certificate,and its blank.Please help..Thanks
I wonder if you can help me...my friend bought my sister and I a bear over the internet,But now the codes are not working...well it does work..but they ask me for my bear's name as it appears on the birth certificate,and its blank.Please help..Thanks
Abbe2hip- Jr Reporter
Re: Please Help...??
Hi! Sorry for the inconvenience that may have caused you.
Just visit your local Build-A-Bear Workshop store and bring your furry friend and receipt (if ever you have one) with you to have your Birth Certificate reprinted.
Just visit your local Build-A-Bear Workshop store and bring your furry friend and receipt (if ever you have one) with you to have your Birth Certificate reprinted.
NikiCyBearGuide- Build-A-Bearville CyBearGuide
Re: Please Help...??
I'm not a CyBearGuide but..
If you just got it today or yesterday, your gonna have to wait 24-48 hours for the code to be registered. I know because this has happened to me too, and we called the workers.
If this is what happened you should wait the number of hours.
If you just got it today or yesterday, your gonna have to wait 24-48 hours for the code to be registered. I know because this has happened to me too, and we called the workers.
If this is what happened you should wait the number of hours.
JeannaBearFun- BABV Events Planner
Re: Please Help...??
NikiCyBearGuide wrote:Hi! Sorry for the inconvenience that may have caused you.
Just visit your local Build-A-Bear Workshop store and bring your furry friend and receipt (if ever you have one) with you to have your Birth Certificate reprinted.
Thats the problem..I do not have a store close by to me...my friend bought it for us over the internet.
Abbe2hip- Jr Reporter
Re: Please Help...??
JeannaBearFun wrote:I'm not a CyBearGuide but..
If you just got it today or yesterday, your gonna have to wait 24-48 hours for the code to be registered. I know because this has happened to me too, and we called the workers.
If this is what happened you should wait the number of hours.
Hey..Thanks...did it also ask you for the furry friends name??
Abbe2hip- Jr Reporter
Re: Please Help...??
You can email our Guest.Services@buildabear.com or through phone: 1-877-789-BEAR (2327)
When you email our guest services, please include the following:
Animal Name/Type:
Receipt Code:
Date Purchased:
Stuff fur Stuff number:
Order Number:
I hope this can help you
When you email our guest services, please include the following:
Animal Name/Type:
Receipt Code:
Date Purchased:
Stuff fur Stuff number:
Order Number:
I hope this can help you
Last edited by NikiCyBearGuide on Sat Aug 22, 2009 2:42 am; edited 2 times in total
NikiCyBearGuide- Build-A-Bearville CyBearGuide
Re: Please Help...??
NikiCyBearGuide wrote:You can email our Guest.Services@buildabear.com or through phone: 1-877-789-BEAR (2327)
When you email our guest services, please include the following:
Animal Name/Type:
Receipt Code:
Date Purchased:
Stuff fur Stuff number:
Order Number:
I hope this can help you
Thanks...Will Email them! Thanks for your help.
Abbe2hip- Jr Reporter
Re: Please Help...??
No. lol.Abbe2hip wrote:JeannaBearFun wrote:I'm not a CyBearGuide but..
If you just got it today or yesterday, your gonna have to wait 24-48 hours for the code to be registered. I know because this has happened to me too, and we called the workers.
If this is what happened you should wait the number of hours.
Hey..Thanks...did it also ask you for the furry friends name??
JeannaBearFun- BABV Events Planner
Re: Please Help...??
Is your code working?Abbe2hip wrote:
If this is what happened you should wait the number of hours.
Hey..Thanks...did it also ask you for the furry friends name??
What happens when you enter your code in the game? Did they asked you to select a furry friend from the list?
I'm asking this so we can figure out the problem
NikiCyBearGuide- Build-A-Bearville CyBearGuide
Re: Please Help...??
NikiCyBearGuide wrote:Is your code working?Abbe2hip wrote:
If this is what happened you should wait the number of hours.
Hey..Thanks...did it also ask you for the furry friends name??
What happens when you enter your code in the game? Did they asked you to select a furry friend from the list?
I'm asking this so we can figure out the problem
The code works...But there is no list of furry friends...they just ask for the name of the furry friend..would you like me to post an image???
Abbe2hip- Jr Reporter
Re: Please Help...??
Abbe2hip wrote:NikiCyBearGuide wrote:Is your code working?Abbe2hip wrote:
If this is what happened you should wait the number of hours.
Hey..Thanks...did it also ask you for the furry friends name??
What happens when you enter your code in the game? Did they asked you to select a furry friend from the list?
I'm asking this so we can figure out the problem
The code works...But there is no list of furry friends...they just ask for the name of the furry friend..would you like me to post an image???
Yes Abbe2hip, please do post an image of it. That would be really helpful.
If you are using an "Open Certificate", after entering the code, a box with a list of furry friends will appear, and and another box at the bottom where you can type in your desired name for the furry friend you've selected.
What type of bear are you trying to bring to life in the game by the way?
JoeCyBearGuide- Build-A-Bearville CyBearGuide
Re: Please Help...??
JoeCyBearGuide wrote:Abbe2hip wrote:NikiCyBearGuide wrote:Is your code working?Abbe2hip wrote:
If this is what happened you should wait the number of hours.
Hey..Thanks...did it also ask you for the furry friends name??
What happens when you enter your code in the game? Did they asked you to select a furry friend from the list?
I'm asking this so we can figure out the problem
The code works...But there is no list of furry friends...they just ask for the name of the furry friend..would you like me to post an image???
Yes Abbe2hip, please do post an image of it. That would be really helpful.
If you are using an "Open Certificate", after entering the code, a box with a list of furry friends will appear, and and another box at the bottom where you can type in your desired name for the furry friend you've selected.
What type of bear are you trying to bring to life in the game by the way?
Hey...Here is a pic...This happens to me after I enter my ID and keycode. I have a honey cub bear...but last time when I bought a bear I got the Champ bear..but when I took it online...I could choose anyone...but this time it keeps asking me for the name.I typed in honey cub bear..and then they say its an invalid bear name.
Abbe2hip- Jr Reporter
Re: Please Help...??
Do you have your furry friend's birth certificate? You should receive a birth certificate when you got your bear delivered. On that birth certificate, you will find your furry friends name.
Just in case you cannot find your birth certificate, you can email our vwhelp@buildabear.com and provide the following information:
Animal ID:
Keycode:
Receipt Code:
Order Number:
Date of Purchase:
We need these information so we can validate your furry friend and be able to bring them online.
Just in case you cannot find your birth certificate, you can email our vwhelp@buildabear.com and provide the following information:
Animal ID:
Keycode:
Receipt Code:
Order Number:
Date of Purchase:
We need these information so we can validate your furry friend and be able to bring them online.
NikiCyBearGuide- Build-A-Bearville CyBearGuide
Bearville Guide Forum :: All About Bearville :: Official CyBearGuide Section :: Questions :: Archives (Questions for CBGs)
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